In the event that the user have not made payment, but confirmed payment. Please initiate the dispute function and do not release until it has been confirmed.
If you have any questions, feel free to reach out to us at
1. In order to prevent payment interception, bank card frozen or other issues, which may result payment delay or failure, please don't fill in information such as BTC, USDT, ETH as remarks during transfer.
2. The real name of your Bank Card, Alipay, etc. should be the same with your KYC information, otherwise the seller may reject your order and make an appeal.
3. In order to avoid the loss of assets, please make sure you click on "CONFIRM PAYMENT" after successful transfer, otherwise the order will be cancelled automatically when exceed time limit.
4. for asset safety purpose, no withdrawal is allowed of equivalent OTC purchase asset amount within 36 hours.
Should one party did not fulfill their order in time, assets will be held by exchange temporarily until dispute has been resolved.
Any party can initiate the appeal and will be advised to resolve through the direct chat function. HUAX Team will also be notified about the dispute case.
Merchant upon accepting orders should follow-up by executing the order. As failure to follow-through will affect their ratings to other users.
OTC Merchant that have less than 60% acceptance rate and more than 4 appeal cases within a month, maybe subjected to deactivation of their OTC merchant rights.
